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Biz Briefs: Power in Partnership Breakfast, Leadership Rowan graduation going virtual

SALISBURY — The Rowan County Chamber of Commerce’s Power in Partnership Breakfast and Leadership Rowan graduation will both be held virtually this year.

Dr. Janet Spriggs, who serves as president of Forsyth Tech Community College, will be the keynote speaker at the PIP breakfast. The title of Spriggs’ speech is “Learning to Make a Difference: Living Your Purpose in a Brave New Normal.” You can tune into the Zoom breakfast and the Leadership Rowan graduation at 8 a.m. on Thursday.

Spriggs has 22 years of service in the North Carolina Community College System. Prior to her current role, she was the Chief Operating Officer of Rowan-Cabarrus Community College. She also served as Rowan Chamber Chair of the Board in 2018.

The PIP series will take a break in the summer and resume in September and run through May 2021.

This event is free to Chamber members. All participants, including Power Card Holders, must register through the Zoom Webinar link at www.rowanchamber.com by noon on Wednesday.

This month’s PIP is sponsored by Duke Energy.


‘Continental Structural Plastics’ to resume operations

As Continental Structural Plastics (CSP) resumes production operations at its facilities around the world, the company plans to do so with the health and safety of its employees at the forefront.

Though headquartered in Michigan, the company operates a facility in Salisbury at 6701 Statesville Blvd.

In accordance with the Centers for Disease Control, OSHA and the World Health Organization, CSP has implemented extensive new safety protocols within its manufacturing, R&D and headquarters facilities to protect the health of its employees, their families and the communities in which they operate. All returning employees will be trained in these new protocols, and Corporate Environmental Health and Safety will conduct regular audits to ensure all appropriate measures are being followed consistently.

“We are taking a very balanced approach to getting back to business while at the same time ensuring our operations are as safe as possible for our employees,” said Steve Rooney, CEO of CSP.  “We want our employees and their families to be assured that it is safe to return to work, and that our efforts to protect them will be on-going, so long as the COVID-19 virus remains a threat.”

The new protocols include regular disinfecting and cleaning of all areas of the facility, daily self-health screenings prior to the beginning of each shift, staggered shifts and breaks, social distancing in break and kitchen areas, altered work spaces whenever possible to facilitate social distancing, the wearing of masks and hand-sanitizer available throughout the facilities. A high-level overview of the company’s comprehensive safety protocols is included with this advisory. It can also be found on the company’s website at cspplastics.com.


‘Global Contact Services’ wins two 2020 Excellence in Customer Service awards

SALISBURY — Global Contact Services (GCS) was chosen as top of class in two categories of the 2020 Excellence in Customer Service Award presented by Business Intelligence Group. GCS was recognized as the “Outsource Partner of the Year,” and long-time associate, Beverly Hamilton, was acknowledged for her work by being named the “Manager of the Year”.

Hamilton has been with GCS since 2013. In her current role as Assistant General Manager, she reviews customer concerns to identify and correct any underlying issues. She was cited for her smooth coordination of staff, innovative floor management and strong leadership of her team of 350 associates. Her team appreciates her “hands-on” style and personal approach to coaching and feedback. She has led GCS in delivering seven years of record-setting performances — all while staying under budget.

“We are elated to have her as part of our GCS team.” said Greg Alcorn, CEO of GCS.

Maria Jimenez, the chief operating officer of Business Intelligence Group added, “Year after year, the role of customer service plays a more important role in all of our lives. We are thrilled to be honoring GCS as they are leading by example and making real progress on improving the daily lives of so many.”

GCS plans to continue to do its best to adhere to bringing about greater and better customer services through innovation.



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