• 61°

National car insurance agencies crediting customers for using vehicles less

By Natalie Anderson

SALISBURY — Across the nation, major car insurance agencies are refunding policy holders a percentage of their premiums as significantly less people are traveling due to stay-at-home orders enacted amidst the COVID-19 pandemic.

Liberty Mutual and Allstate: Both agencies are refunding policy holders, on average, 15% of two monthly premiums. Liberty Mutual will determine the refund amount based on customers’ premium amount as of April 7. Allstate customers will receive their refund based on their monthly premiums in April and May.

Allstate will also automatically cover customers who use their personal vehicles to deliver food, medicine and other goods commercially during the pandemic for as long as each state’s emergency order is in place.

Geico: Geico will be crediting customers 15% of their next full policy term, which comprises six months. For example, if one’s policy premium for six months is $1,000, the credit would be $150 at time of renewal.

Progressive: Progressive customers can expect a 20% premium credit as long as they have an active personal auto policy at the end of April or May. Progressive states on its website that customers should expect the credit in their account a few weeks after the end of the month. The credit can be applied to outstanding balances or the next bill. If paid in full, the credit can be deposited into the customer’s banking account or sent via check.

Additionally, Progressive notes it is assisting first responders, health care workers and delivery drivers at this time by providing roadside expedited roadside assistance, expanding coverage for personal auto customers who are temporarily delivering food or medicine, offering meal delivery for Progressive’s for-hire truck drivers and providing full-service claims experience for first responders and health care workers who experience an accident. Those involved in an accident can receive transportation to work and have expedited tow and vehicle repairs.

State Farm: State Farm is offering the biggest credit to customers be refunding them 25% of their premium cost within the period of March 20 until May 31. Customers can expect to receive the credits applied against bills beginning as early as June.

The percentage varies by state, however, and Rowan County commissioner chairman and local State Farm agent Greg Edds said North Carolinians who use State Farm auto insurance should expect a 22.5% premium credit.

Edds said it’s the largest total dollar dividend and largest percentage return by any auto insurance company. The dividend serves as a financial relief to customers who aren’t driving as often during this time.

“It’s the right thing to do in a time that’s seen this unparalleled event happen,” Edds said, adding that insurance premiums are based on customers’ driving experience and frequency.

He said State Farm expects to take a look after May 31 to evaluate trends and the auto loss experience.

Additionally, the insurance agencies have stopped charging late fees and paused cancellations due to non-payment until mid-May or later, depending on each state’s stay-at-home order and each agency. Geico states on its website that it has paused cancellations until April 30 in North Carolina. Progressive states its cancellations forgiveness lasts until May 15, while State Farm’s lasts until May 31.

Contact reporter Natalie Anderson at 704-797-4246.



One charged, another dead on sheriff’s most wanted list


No injuries after car shot eight times on Old Concord Road


RSS talks first steps for new federal relief totaling $66 million

China Grove

Gary’s Barbecue staff, customers look back at 50 years


Salisbury Lions Club names Person of the Year, Lion of the Year at 78th annual banquet


Student COVID-19 numbers show first decline since plan A

High School

High school golf: Fowler competes in state tournament


Amazon announces new distribution center for North Carolina


House passes bill to bar Cooper from mandating COVID shot


Rowan County sees death 302 from COVID-19; Health Department to host final mass vaccine clinic

Ask Us

Ask Us: What happened to work on South Fulton Street home?


Blotter: Woman says she was shot in hand on Lincolnton Road


Rowan Sheriff’s Office charges Salisbury man with operating illegal gambling business


Blotter: Rockwell man arrested on felony drug, breaking and entering charges


Rep. Amber Baker discusses legislative session during Rowan Democrats breakfast meeting


Thousands of locals, out-of-towners gather for a groovy time at annual Hippie Fest


N.C. Zoo ready for expansion if lawmakers OK funding


RSS budgeting for tens of millions in federal COVID-19 relief funding

East Spencer

‘Back in full swing’ for the spring: East Spencer community gathers for food, fun and fellowship at Spring Fest


Rowan native Lingle among those honored with NC Military Veterans Hall of Fame induction


Former pro baseball player, Tar Heel standout Russ Adams finds new career with Trident Insured


Profoundly gifted: Salisbury boy finishing high school, associates degree at 12


Cheerwine Festival will stick to Main Street, stay away from new park in September


Celebrating Rowan County’s early cabinetmakers