• 50°

Hotwire to offer new income-based bundle, open store downtown

SALISBURY — Hotwire Communications has begun offering income-based fast-speed internet bundles to Salisbury residents and will open a downtown store.

These moves come as Hotwire is “reaching out to those who are still on the fence,” said Michael Grandizio, Hotwire’s general manager.

About April, the company began offering new bundles to low-income residents looking for a fast, reliable internet connection, said Katelin Rice, Hotwire’s community development manager. The income-based offer will start at $14.99 at for 50-megabit-per-second speed for city residents, Rice said.

“Everything is technology-based now,” she said. “Without good internet, kids can’t do their homework; they can’t research for projects.”

The internet is used for much more than just streaming and gaming, Rice said.

“For us, it is so important that everyone has access,” she said.

However, Rice said the $14.99 rate will not be offered to all customers.

“Subscribers must qualify for these rates,” Grandizio said.

Rice said anyone interested should speak with a sales specialist for specifics.

Still, the goal is to help bridge the “digital divide,” she said.

“Hotwire has been offering this service since April, and many have already subscribed and are enjoying our services,” Grandizio said.

The new storefront — located at 114 S. Main St. — will be equally important in making sure Hotwire can reach those on the fence about subscribing to the local service. By locating the storefront downtown, Rice said the company is aiming to maintain a “sense of localized service” that was there with Fibrant.

In 2018, city voters in a referendum approved turning over management of the municipal-owned Fibrant service to Hotwire.

Hotwire’s downtown location will be a place for customers to try out and learn how to use products.

Customers will be able to sit in a demo area that will offer hands-on experience using the new products such as “voice remotes,” Rice said.

“It is a more face-to-face individualized experience,” she said. “You walk right in.”

“All of this has really come from a lot of feedback that we have gotten,” Rice said.

“One of the greatest things about Fibrant was it was local,” Rice said. A lot of residents felt they might lose that with Hotwire coming in, she said.

Hotwire is here to serve with a sole focus on the Salisbury community, Rice said.

“Downtown is where everything happens,” Rice continued. “Salisbury is such a close community.”

Grandizio agreed that Hotwire’s focus is local.

“Over the last six months or so, I have had the great opportunity to meet with and listen to all results of those conversations and our commitment to our customers and the community in general,” Grandizio said. “The customer support center, education sessions, bundles … are best priced with a face-to-face, personal approach to customer service.”

The downtown location is expected to open within the month, Rice said. A store at 1415 Martin Luther King Jr. Ave. will remain open as well.

For more information, visit http://salisbury.fision.com.

Contact reporter Samuel Motley at 704-797-4264. 

Editor’s note: This article was updated at 1:23 p.m. July 1 to state that Hotwire will offer a 50-megabit-per-second speed as part of the new bundle. The article previously used an incorrect unit of measure. We apologize for the error.

Comments

Local

Rowan Helping Ministries preparing to reopen clothing assistance as temperatures drop

Business

Local retailers looking to holiday shopping for boost in business

Coronavirus

Virus numbers could be erratic after Thanksgiving

Elections

Appeals court rejects Trump challenge of Pennsylvania race

Coronavirus

52 COVID-19 cases added Friday after week with highest, fourth-highest increases

Crime

Blotter: Man charged with stealing boat, $10,000 in auto parts

Education

RSS superintendent hiring process continues

Business

We want to hear from readers: How are you planning to do your holiday shopping?

Local

‘Whoever we feed is a blessing:’ Providence Baptist Church distributes free meals on Thanksgiving

Local

Spencer to receive $750,000 CDBG grant for home repair

Elections

For Rowan, 2020 general election turnout statistics mostly mirror 2016

Crime

Blotter: Nov. 26

Coronavirus

County sets record for most COVID-19 positives reported in one day

News

From poult to Thanksgiving centerpiece, Evans Family Farm knows how to raise turkeys

Education

Catawba, Livingstone not bringing students back until after the holidays

Education

‘Just because’: Partners in Learning surprises staff with $15,000 in bonuses, turkeys

Local

Few applications received for state’s child care, remote learning assistance grant

Local

Girls Scouts pack meals for Meals on Wheels Rowan

Education

RCCC offering solutions for students wanting to jumpstart their college education

Education

PetSmart donation to Essie Mae Kiser Foxx

Crime

Salisbury Police ready to roll out regional crime center before end of the year

Education

Shoutouts: North Hills Christian School announces homecoming king and queen

Local

‘An icon of China Grove:’ Former China Grove Elementary students remember custodian Carl Wilkerson

College

Catawba basketball: The struggle to play the games