Letter: James River gained customer for life
Published 8:45 pm Monday, January 7, 2019
- JON C. LAKEY / SALISBURY POST The drivers got a brief meeting before picking a tractor to drive. Volunteers drove 97 units of John Deere equipment from the James River dealership on Klumac Road to the new location on Julian Road across from the Rowan County Fair grounds on Saturday morning. Tractors, Utility vehicles, and larger farm type equipment such as combine harvester made the short trip between location in what is called in the tractor world as a "Parade of Power" Salisbury, North Carolina 1/5/19
When we moved to the area from out of state a few years ago, I bought a large John Deere rider/mower from a mass merchandiser.
OK, no big deal. But I didn’t think about service, assuming it would work forever and never have issues.
Well, on a Saturday morning, James River came to my rescue and fit me in the schedule to repair a broken belt while I waited (red faced). They charged me an extremely minor fee.
James River had a customer for life. I’ve been back a few times for sharpening and regular maintenance and operator error. Every time, I was greeted as a friend and charged very fairly. Repairs were done quickly and as promised. That’s an example of a small town business you need to patronize.
No, I didn’t get paid to write this.
— Larry Laatsch
Salisbury