Letter: James River gained customer for life
When we moved to the area from out of state a few years ago, I bought a large John Deere rider/mower from a mass merchandiser.
OK, no big deal. But I didn’t think about service, assuming it would work forever and never have issues.
Well, on a Saturday morning, James River came to my rescue and fit me in the schedule to repair a broken belt while I waited (red faced). They charged me an extremely minor fee.
James River had a customer for life. I’ve been back a few times for sharpening and regular maintenance and operator error. Every time, I was greeted as a friend and charged very fairly. Repairs were done quickly and as promised. That’s an example of a small town business you need to patronize.
No, I didn’t get paid to write this.
— Larry Laatsch
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