Having been an enthusiastic proponent of the Fibrant service, I was concerned about the change to Hotwire. After experiencing a TV outage, I got through the telephone tree to a service person who seemed to know nothing about the Salisbury service and could not offer help for five days.

This month’s bill raises the same TV service by $10, despite reports to the contrary. Calls to customer service provide endless music. Spectrum will be doing well in our area.

— R. Christopher Agner

Salisbury