• 52°

In customer satisfaction, Salisbury Station ranks No. 4 in nation

Staff report

SALISBURY — Salisbury’s Amtrak train station, located at the 1908 depot, was ranked No. 4 in the nation for “Overall Station Experience” in 2017, according to the N.C. Department of Transportation.

The Amtrak station in Cary came in at No. 1 among the more than 450 stations scored.

Salisbury’s station had a 94 percent customer satisfaction score. Cary’s score was 97 percent.

The state Department of Transporation staffs the Amtrak station in Salisbury.

The DOT said customer satisfaction rankings are based on the following criteria:

• Friendliness/helpfulness of station personnel.

• Availability and clarity of station signage/announcements.

• Personal safety.

• Ease of train boarding process.

• Overall cleanliness.

• Overall condition of the train platform and boarding area.

• Overall station experience.

“It’s wonderful to see that the efforts and commitment to great customer service by N.C. DOT and Amtrak employees are being recognized nationwide,” said Allan Paul, acting director of the DOT Rail Division.

“Community is at the core of what we do, and the department will continue working hard to make sure that all who travel on one of our trains will have an unforgettable, positive experience.”

Jay McArthur, Amtrak senior manager of state corridors, added: “Passenger recognition of these North Carolina stations represents the dedication Amtrak’s employees provide to customers every day. Our passengers increasingly appreciate a more comfortable and enjoyable way to travel in North Carolina and on our national network, serving more than 500 destinations.”

Amtrak has 31.7 million passengers a year and more than 300 daily trains connecting 46 states, the District of Columbia and parts of Canada.

The Great Americans Stations Project, established by Amtrak in 2006, also shared the rankings report from the N.C. DOT in its fall newsletter.



RSS superintendent talks district’s future, strategic plan survey


Complaints and fines pile up against unpermitted landfill in southwest Rowan County


Catawba baseball: Crowd comes out to say goodbye to Newman Park


History is a great teacher: Farming has helped shape Rowan County


‘A safe place for them’: Timeless Wigs and Marvelous Things celebrates fifth anniversary

China Grove

County will hear request for more tree houses, hobbit-style homes in China Grove


Livingstone College partners with Health Department to administer 500 Pfizer vaccinations


‘Elite and it shows’: Staff at Partners in Learning at Novant celebrate news of national accreditation


Biz Roundup: Food Lion earns Energy Star award for 20th consecutive year


Ester Marsh: What body type are you?


The queen says goodbye to Philip, continues her reign alone


Worldwide COVID-19 death toll tops a staggering 3 million


US, China agree to cooperate on climate crisis with urgency


Sikh community calls for gun reforms after FedEx shooting

High School

North Rowan romps into second round of football playoffs


FBI had interviewed former FedEx employee who killed eight


Gastonia man sentenced for crash into restaurant that killed his daughter, daughter-in-law


Some call for charges after video of police shooting 13-year-old in Chicago


State unemployment rate falls to 5.2% in March


NASCAR approach to virus vaccine varies greatly


Judge rejects Cherokee challenge against new casino in Kings Mountain


Jackson tops NC Senate fundraising; Walker coffers also full


Kiwanis Pancake Festival serves thousands of flapjacks for charity


Rowan remains in state’s middle, yellow tier for COVID-19 community spread