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Letter: Fibrant support team goes extra mile to restore service

I want to commend the support team of Fibrant for excellent customer service. During a thunderstorm last week, after a nearby lightning strike, I lost television reception. I called Fibrant and a pleasant woman talked me through steps to try to resolve the problem. When that didn’t work, she put in a repair order.

Since it was late in the day, I figured it would be the next day before I got TV back. But a bit after 6 p.m., Paul (a Fibrant repair technician) called. It was after his normal quitting time, but he hated to leave a repair ticket unresolved. He spent 15 minutes talking me through steps and in the end the problem was resolved.

Over the years, I have had other occasions to call Fibrant, and the personnel have always been professional and responsive.

— Gene Krueger

Salisbury

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