Letter: Fibrant support team goes extra mile to restore service
I want to commend the support team of Fibrant for excellent customer service. During a thunderstorm last week, after a nearby lightning strike, I lost television reception. I called Fibrant and a pleasant woman talked me through steps to try to resolve the problem. When that didn’t work, she put in a repair order.
Since it was late in the day, I figured it would be the next day before I got TV back. But a bit after 6 p.m., Paul (a Fibrant repair technician) called. It was after his normal quitting time, but he hated to leave a repair ticket unresolved. He spent 15 minutes talking me through steps and in the end the problem was resolved.
Over the years, I have had other occasions to call Fibrant, and the personnel have always been professional and responsive.
— Gene Krueger