Salisbury water meter upgrades start this week
Salisbury-Rowan Utilities will begin upgrades to its water meter system within the city limits this week. The “Smart Meter” project is expected to take about six months to complete.
Smart Meters, also known as advanced metering technology, allow for wireless communication of water meter readings directly to the city. The system will collect multiple readings each day, allowing for better leak detection, billing efficiency and improved customer service. Customers can track the installations via a map updated each week on the SRU webpage, www.salisburync.gov/
“The new system will help SRU analyze, efficiently detect, and minimize water loss,” said Jim Behmer, the city utility director. “After the project is complete, customers will have the opportunity to access their water usage from their own computer or a phone app and possibly detect early leaks themselves.”
Vanguard Utility Service will install the meters with minimal interruption of water service anticipated. Vanguard installers will drive marked vehicles, wear yellow vests, and carry Vanguard identification. Before leaving the site, crews will test each new water meter by running about 1 to 2 gallons of water from an exterior hose or faucet.
In addition to reminders on the city’s Facebook, Twitter, Nextdoor and Nixle sites, customers will receive a letter or notice before installation begins in their area. Door hangers will be left at the main entrance to the property informing the customer of the status of the installation.
For more information, contact Vanguard Utility Service at 704-675-1005. For questions about billing, call the city’s customer service department at 704-638-5300.
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