Health care website stumbles on last day
Published 12:00 am Monday, March 31, 2014
WASHINGTON — The Obama administration’s health care website is stumbling on deadline day for sign-ups.
Visitors to HealthCare.gov on Monday morning saw messages that the site was down for maintenance. At times the visitors were also directed to a virtual waiting room — a feature designed to ease the strain on the site during periods of heavy use.
Administration spokesman Aaron Albright said the website undergoes “regular nightly maintenance” during off-peak hours and that period was extended because of a “technical problem.” He did not say what the problem was, but a statement from the Department of Health and Human Services called it “a software bug” unrelated to application volume.
Albright said consumers seeking to sign up will be able to leave their email and “will be invited back when the system is available.” Consumers can also call 1-800-318-2596 to complete the application process.
Albright said the website is typically down for maintenance during the period from 1 a.m. to 5 a.m. EDT, and that as a result of the technical problems the site was down for at least three additional hours this morning.
The sign-up website had been taken down briefly Friday, with consumer interest surging. Lately the site has been getting about 1.5 million visits a day.
A recent analysis for The Associated Press by the performance-measurement firm Compuware found that the government site runs slow compared with health insurance industry peers.