RCCC offers certificates in supervision, customer service

Published 12:00 am Wednesday, August 31, 2011

The Corporate & Professional Development Office at Rowan-Cabarrus Community College will offer two short-term certificate training programs in the evening this fall.
Rowan-Cabarrus will offer the ěBasic Supervision Certificateî program 4 to 8 p.m. Tuesdays, Sept. 6 ń Oct. 4. The course fee is $335, including class materials. The basic supervision course teaches principles of interpersonal communication, effective listening, how to give constructive feedback, how to delegate work for shared success and how to provide recognition.
In todayís world, good customer service goes a long way. Rowan-Cabarrus will also offer a customer service course that instills behaviors for acknowledging and responding appropriately to a customerís needs to achieve customer satisfaction and loyalty, as well as organizational success.
This in-depth study includes modules on caring for customers, healing customer relationships, dazzling your customers and reaching for stellar customer service. The $399 tuition for this 24-hour course includes all class materials. Classes run 4 to 8 p.m. Wednesdays, Sept. 7-Oct. 12.
Both programs will be available at the Rowan-Cabarrus Cabarrus Business & Technology Center in Concord. For more information on obtaining these certificates, contact DeAnn Basden, RCCCís director of corporate and professional development, at 704-216-3530 or deann.basden@rccc.edu. To register for either course, please call 704-216-3598 or stop by the Continuing Education office at North or South campus.