Some groups available to answer insurance questions

  • Posted: Tuesday, October 1, 2013 2:15 p.m.

RALEIGH — Beginning today, more than 800,000 uninsured or underinsured North Carolina residents will have the opportunity to find affordable, quality health coverage through the Affordable Care Act. The new health insurance options will provide consumers with coverage for the health care they need most, and many North Carolinians will even be able to get help paying for that insurance. Consumers can qualify for help paying for the cost of their insurance, if their incomes fall between approximately $24,000 and $95,000 for a family of four.

Enrollment will be open through March 31, 2014, and for those who enroll before Dec. 15, 2013, coverage will begin Jan. 1, 2014. North Carolinians interested in applying for coverage have the option of calling a national hotline (1-800-318-2596), going online at or, or getting personal assistance from a certified enrollment assister to secure health insurance through the Marketplace. For North Carolina specifically, individuals interested in an appointment with a Navigator to enroll in coverage will have access to a statewide hotline that will be available beginning Oct. 14 by calling 1-855-733-3711.

To help individuals and families better afford their health insurance, the federally-certified Navigators and Outreach and Enrollment Specialists have received training in the insurance plan options offered by the marketplace, along with the cost-sharing reductions and premium tax credits eligibility. Local residents will have the opportunity to schedule appointments with Navigators to receive assistance in applying for health insurance plans and pursuing tax credits and reductions as well as help enrolling in other federal and state health care programs, such as Medicaid and the Children’s Health Insurance Program (CHIP). Assistance will be available to consumers who are disabled, do not speak English or are unfamiliar with health insurance.

The following entities have been designated by Washington as certified Navigators and Enrollment Specialists:

Randolph Hospital (Randolph County) —

Mountain Projects — 1-800-627-1548 or

Alcohol/Drug Council of North Carolina — 1-800-688.4232

North Carolina Navigator Consortium:

Council on Aging Buncombe County —

Legal Aid of North Carolina —

Legal Services of Southern Piedmont —

Pisgah Legal Services —

Disability Rights —

MediAssist — (704) 536-1790

The Benefit Bank —

NC Agromedicine Institute —

Partnership for Community Care —

Community Care of Wake-Johnston —

Access East — (252) 847-8288

The federally-funded Community Health Centers, represented by the North Carolina Community Health Center Association — (919) 655-0389 or (919) 655-0380.

Notice about comments: is pleased to offer readers the ability to comment on stories. We expect our readers to engage in lively, yet civil discourse. cannot promise that readers will not occasionally find offensive or inaccurate comments posted in the comments area. Responsibility for the statements posted lies with the person submitting the comment, not If you find a comment that is objectionable, please click "report abuse" and we will review it for possible removal. Please be reminded, however, that in accordance with our Terms of Use and federal law, we are under no obligation to remove any third party comments posted on our website. Full terms and conditions can be read here.

Do not post the following:

  • Potentially libelous statements or damaging innuendo.
  • Obscene, explicit, or racist language.
  • Personal attacks, insults or threats.
  • The use of another person's real name to disguise your identity.
  • Comments unrelated to the story.