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Improvements underway to reduce DMV wait times

RALEIGH The N.C. Division of Motor Vehicles is taking a series of steps at local driver’s license offices to improve service and reduce wait times.

The changes include:
• Additional staff at the busiest offices.
• DMV call center help for customers to find nearby offices that have appointments available.
• Staffers talking with customers in line to ensure they have the correct paperwork and determine if they can handle business online rather than waiting in line.
• Establishing dedicated road test teams so DMV examiners are not leaving their desks for road tests.
• Creating express lines for customers who have quick transactions in offices that have available space.
• Working to hire more than 100 license examiners at offices statewide. This includes filling 80 vacancies and adding 34 temporary and permanent examiners.
• DOT volunteers are also handing out water to customers in line.
“Our top priorities are to issue accurate and timely documents in an efficient manner for all our customers,” DMV Commissioner Torre Jessup said. “We will be taking many steps over the coming weeks and months to recruit, hire and train new staff and will continue to look for other ways to cut customers’ wait times.”

North Carolinians are facing longer wait times at many DMV offices as more people apply for REAL IDs, which will be required by the federal government by October 2020 to fly commercially or visit federal facilities, including military bases.

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