• 54°

Better Business Bureau offers tips for hassle-free returns and exchanges

Better Business Bureau

According to the National Retail Federation, some retailers make their return policies more lenient around the holidays, while others tighten up the parameters to account for an increase in return fraud.

In North Carolina and South Carolina, the law requires only that a retailer have a return policy and disclose it to shoppers, but it does not dictate the terms of that return policy.

“Because there is no standard when it comes to returns and exchanges,” says Tom Bartholomy, president of BBB of Southern Piedmont and Western North Carolina, “it is important that consumers carefully read and understand the policy before even making a purchase.”

BBB offers the following advice for hassle-free returns and exchanges:

  • Keep your receipts. Keep any purchase receipts and be sure to enclose gift receipts as well.
  • Understand return policies. Make sure you understand whether you or the recipient of your gift can get a refund, exchange or store credit for unwanted merchandise. Remember that policies for sale or clearance merchandise may be different.
  • Monitor the return clock. The return window starts the day the gift was purchased, not the day it was received, so know when that window closes.
  • Don’t remove items from their boxes or remove the tags. Some stores will not accept a return unless the item is in its original packaging.
  • Ask about return shipping fees. Be aware of additional charges if returning an online purchase.

Check out bbb.org to look up a business, file a complaint, write a customer review, report a scam, read tips, follow us on social media, and more.

Comments

News

Defendant convicted in attempted murder case on the run after fleeing from trial

Business

Downtown Gateway Building to be renamed for late Paul Fisher

Coronavirus

Rowan County COVID-19 data for April 15

Local

Rep. Warren’s bill would prohibit parking in electric vehicle charging stations

Local

Historic Preservation Commission approves Integro Technologies expansion, Paint the Pavement project

Education

Faith Academy, RSS will negotiate over what goes, stays in elementary school

Crime

Teacher killed in Alamance County shootout with Mexican drug cartel

Coronavirus

Bill would give more tax breaks on COVID-19 loans

Nation/World

No response as divers knock on capsized ship’s hull

Crime

Blotter: Man found on church property with litany of drugs

Crime

Man charged in connection to 2019 overdose death

Business

‘It’s our big time’: Salisbury Farmers Market reopens Saturday

Education

Schools capital funding still frozen as RSS sends local budget to county

Business

Shields, Cheerwine Festival receive N.C. Main Street Awards

Kannapolis

Duke University launches kidney disease study in Kannapolis for people of African descent

Education

Horizons Unlimited will hold in-person summer camps

Education

Education briefs: Catawba planning for more in-person activities, free summer school tuition

Coronavirus

County’s full COVID-19 vaccinations top 22,600

High School

High school golf: With Merrell, Mustangs back on top

Local

Spencer investigating rat problem on South Iredell Street

News

Livingstone, Mission House Church to host national ‘Black Voters Matter’ listening session

Education

Shoutouts

Business

Groundbreaking on Pennant Square signals next phase in downtown Kannapolis revitalization

Nation/World

J&J vaccine to remain in limbo while officials seek evidence