Changes planned to improve customer service at DMV
Published 10:42 am Tuesday, July 19, 2016
Several recent changes to the state’s transportation laws build on customer service efforts already implemented through the “Driving Change” initiative, which aims to improve customer service and decrease wait times at North Carolina Division of Motor Vehicles offices.
One of the provisions to become effective immediately will extend the time period for a temporary driving certificate from 20 days to 60 days. Changes broaden the use of the certificate and allow customers added time to use the certificate for driving purposes while waiting for a new license. The provision also allows the temporary driving certificate to be used to conduct other DMV services, including vehicle registration and titling.
“Many of these new provisions will help DMV better serve its customers,” said DMV Commissioner Kelly J. Thomas. “We are happy that there are so many new ways we can bring DMV services up to date and make them more efficient, as well.”
A provision becoming effective Oct. 1 makes email notices to consumers possible for items such as driver license renewal and vehicle registration renewal notices, which will save the state money through decreased mailing costs.
Another will allow more than two commercial learner permits to be issued to a commercial driver over a two-year period and increase the permit period to 180 days. Several additional changes in commercial licensing will marry state law with federal law.
Also beginning in October, road sign tests will only be required for the initial issuance of a driver license, improving customer service and reducing wait times for in-office appointments. Vision testing will continue as a part of every in-office issuance or renewal.
Beginning Dec. 1, a long-standing provision that requires a vehicle owner to sign a vehicle registration card upon receipt will be eliminated.