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RCCC opens one-stop shop for students

A few years ago, Rowan-Cabarrus Community College began working on a one-stop space for its campuses to support all of the primary “getting started” activities and information services for the entire campus.

The college opened the North Campus Navigation Station in 2013 following two years of designing and planning, and six months of renovations, technology enhancements, staff training and multiple moves.

Since then, the college has implemented the same system at the South Campus in Concord and has officially opened a newly renovated, functional and welcoming version of the South Campus Navigation Station.

“We call it the Navigation Station because it’s the central location where visitors, future students and current students can get what they need to navigate their way forward,” said Dr. Carol S. Spalding, president of Rowan-Cabarrus. “Its purpose is to be an exemplary college services resource that facilitates access to and participation in college learning opportunities.”

The new space contains computers for students and future students to use in completing college applications, financial aid and scholarship applications, class registrations (continuing education or curriculum), tuition payments and fees online, college email access and testing appointments.

The Navigation Station is a welcome point where an individual can receive information, easily access student services and complete any necessary paperwork related to enrollment. The area consists of two components: a walk-up front desk and a call center. Whether a person walks in or calls in for services, customer service representatives provide information and support, including step-by-step assistance with online applications and forms. The in-person Navigation Station includes a kiosk check-in system which allows the college to deliver services to guests and students in a systematic and timely fashion.

“Whether you need academic or career advising, help with financial aid, admissions support, or personal counseling, you can access these services through the Navigation Station,” said Gaye McConnell, vice president of student services and the student experience.

Future enhancements include expansion of testing center services to meet community needs for certification in business and industry and computer-based testing for GED completion.

For more information about Rowan-Cabarrus Community College, visit www.rccc.edu. The college is accepting applications for classes beginning in October and January.

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