Power Point: You want to know what you're really selling? Don't tell your customers. Ask them. The journey to seeing the world through your customers' eyes begins with a single question.

— Alan M. Webber

Power Thought: The danger of any business is that of losing touch with the customer. The four walls of the office can be the most destructive space of any company if not careful. Seeing the world through the eyes of the customer requires one thing — being with the customer and asking the right questions.

— Doug DickersonPower Surge: Only the curious will learn and only the resolute overcome the obstacles to learning.

— Eugene S. WilsonContact Doug Dickerson is director of Management Moment Leadership Services in Charleston, S.C. Sign up for his free e-newsletter at http://dougsmanagementmoment. blogspot.com or e-mail him at managementmoment@ gmail.com.

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